Returns and Exchanges

The window

Consumers in the EU and the UK have a statutory 14-day right of withdrawal from the day the parcel is delivered, and that right applies to every order.

Any additional goodwill window we offer on top of the statutory right will be published here before ordering opens.

Condition

To be accepted, a returned piece must be:

• unworn, unwashed and free of scent, marks and animal hair
• in its original packaging, with any tags still attached
• accompanied by the order number

What cannot be returned

Made-to-order and personalised pieces, and items marked final sale on the product page, cannot be returned unless faulty. For hygiene reasons, earrings and any other pierced jewellery cannot be returned once the seal is broken, unless faulty.

Who pays return shipping

You pay return shipping and are responsible for the parcel until it reaches us, so please use a tracked service. We pay it when the piece arrived damaged, faulty, or is not what you ordered.

Original outbound shipping is refunded only where the whole order is returned under a statutory right of withdrawal, and then at our standard rate rather than an express upgrade.

Import duties you paid on the outbound parcel are not refundable by us; you may be able to reclaim them from your customs authority.

How to start a return

Use the contact form at constantinvs.com/contact with your order number, the pieces involved and whether you want a refund or an exchange. We will reply with the return address and instructions. Please do not send anything back before we confirm — unannounced parcels can be delayed or lost in customs.

Refunds

Once the returned piece has been received and inspected, we refund to the original payment method. Your bank may take a few days more to show it.

Exchanges

Exchanges depend on the replacement size being in stock; runs are small and a size can sell out while a return is in transit. If it has, we will refund you instead and tell you when the piece is made again.